You list and send tickets much like other sellers, with a few differences in labels and steps. Start by creating a listing, then follow the section for your account type below.

To apply for an account, see institutional account types and applications.

You don’t need to upload proof of purchase. Your listings show “Official Account” under your name. Choose the handoff method that matches how buyers will receive their tickets.

When listing, set Expected Delivery Timing (or Expected Transfer Timing). Choose Deliver right away (or Transfer right away) only if you can send or hand over the tickets as soon as they sell. That choice doesn’t let you arrange a later handoff in the order.

For Upload e-tickets to Theatr (or Instant E-Ticket Transfer), Theatr automatically sends the uploaded tickets to the buyer after they pay and confirms delivery. You don’t need to resend them or mark them as delivered.

For other methods, follow the steps for your handoff method. Buyers give an email address at checkout. You’ll see it in the order, and Contact opens an email to the buyer.

Confirm delivery only after the buyer can use the correct tickets or collect them at the box office, and has accepted any transfer required by the original platform:

If you can’t send the tickets yet, first agree with the buyer on how and when they’ll receive or collect them. Then, when the order offers a later handoff:

Recording the new time in Theatr isn’t delivery. If the later-handoff option is missing, check the timing you chose when listing. If you can’t meet that timing, contact us.

Upload proof of purchase as other sellers do. It needs to show the tickets you own and the price you paid, including the original fees. Your listings and checkout show “Ticket Agent” followed by your name.

For eligible static PDF or image tickets, choose Upload e-tickets to Theatr and upload the actual tickets before the listing goes live. The provider and venue must accept that format. For tickets that require another method, choose the appropriate handoff option shown in the listing form.

If your tickets require an original-platform transfer and no suitable option is shown, contact us before listing.

We might need to check the venue’s requirements for your chosen method before the listing goes live. While it shows “In Review”, you can’t edit it. If it shows “Action Needed”, open it to see what needs to change.

When listing, set Expected Transfer Timing to when you can send or hand over the tickets. Choose Transfer right away only if you can do so as soon as they sell. Ticket agent accounts don’t have a later-handoff option in the order.

Tickets uploaded to Theatr are sent automatically after the buyer pays, and Theatr confirms delivery. You don’t need to resend them or mark them as delivered.

For other methods, the order shows the buyer’s email address. Tap it to copy, then email the buyer to confirm any details needed for the transfer or handoff. These orders don’t have a Contact button. If the email isn’t shown or you can’t get the details you need, contact us.

Once the buyer can use the correct tickets or collect them at the box office, and has accepted any transfer required by the original platform:

Send or hand over the tickets within the timing stated on your listing. If you can’t meet it, contact us with the order details and when you can send the tickets.

List tickets at or below their original purchase price, including the original fees. The usual ticket pricing and payout rules apply.

This account is for selling only. You can’t buy tickets or make offers with it. If you need help with a purchase or an offer you made earlier, contact us.