Instant Transfer orders
For Instant E-Ticket Transfer, you do not need to mark the tickets as transferred. The tickets uploaded with the listing are delivered to the buyer automatically after purchase.
Other transfer methods
Only mark the tickets as transferred after you have sent or delivered them using the transfer method shown in the listing.
To confirm the transfer:
Open the Theatr app.
Go to Orders → Sell.
Select the listing.
Open the buyer’s order.
Tap I have transferred the ticket(s).
Upload a screenshot showing that the transfer was completed.
Submit the proof.
The buyer will be able to view the transfer proof, so make sure it clearly shows that the tickets were sent to the correct email address, phone number, or account. Cover any unrelated personal or payment information.
Do not mark the tickets as transferred based only on a conversation or an agreement to send them later.
What if I’m transferring the tickets later?
If the tickets are not available yet or you’re arranging an in-person handoff, use the delayed-transfer option first.
After you transfer or deliver the tickets at the agreed time, return to the order, mark them as transferred or delivered, and upload proof of the completed handoff.
For the full process, see How do I transfer tickets to the buyer?