For most handoff methods, open the buyer’s order and tap I have transferred the ticket(s) once they can access the correct tickets or collect them at the box office. Wait for the buyer to accept any transfer that requires it.
If you chose Upload e-tickets to Theatr (or Instant E-Ticket Transfer) when listing, the order shows “Instant E-Ticket Transfer”. We send your uploaded files and confirm automatically after purchase. You don’t need to send them again or mark them as transferred.
If you sell with an institutional account, some labels and steps differ. See How do I sell with an institutional account?.
Confirm the handoff
Go to Orders → Sell.
Select the listing, then tap the buyer’s name under Orders to open their order.
Under “Order Status”, tap I have transferred the ticket(s).
Add proof for your handoff method, then tap Upload.
Choose proof for your handoff method
Original ticketing platform: Show the tickets, the correct recipient and the completed transfer, including buyer acceptance if required.
Email or text: Show the sent message, ticket attachment and the buyer’s receiving email address or phone number.
Box office pickup: Show that the tickets are available for the buyer to collect, plus the pickup details you gave them. A photo of the tickets alone doesn’t show that the buyer can collect them.
In-person handoff: Show that you handed the tickets to the buyer.
The buyer can see this proof. Keep the recipient and relevant handoff details visible. Hide unrelated personal or payment information.
For help sending the tickets, see How do I transfer tickets to the buyer?
Tickets arriving later
First agree with the buyer on how and when they’ll get the tickets. Listings set to Transfer right away don’t have a later-delivery option. You still need to meet the timing you promised. If you can’t, contact us for help coordinating. If you can’t fulfill the order, use the cancellation or refund instructions in the ticket-transfer guide above.
In the buyer’s order, tap I can’t make the transfer right now.
Tap the I’ve confirmed with… button showing your buyer’s name.
Add a screenshot of the time you agreed with the buyer, then tap Upload.
Recording the new time in Theatr isn’t delivery. Send the tickets at the agreed time. Once the buyer has them or can collect them at the box office, follow the confirmation steps above.
Missing confirmation options
Check that you opened the buyer’s order, rather than only the listing. Instant E-Ticket Transfer orders have no confirmation button. They confirm automatically. After recording a later time, look under “Order Status”.
If the confirmation or delayed-transfer option is still missing, contact us. Include the order details, a screenshot of the order page and how you sent the tickets or what you arranged with the buyer. Cover unrelated personal information.