Upload proof showing which tickets you bought and what you paid. This can be a purchase confirmation or receipt, or several records that together show the same purchase.
Proof of Purchase images on your listing are visible to buyers. Hide personal information and ticket codes before uploading. If our review team asks for complete documents, use the private upload in your listing’s review card, as explained below.
What your proof should show
The event name and performance date, with the time if shown.
The amount you paid for the tickets, including purchase fees.
If a record covers several tickets, include the ticket quantity and price breakdown where available to help show the cost per ticket. Use a ticket or performance confirmation to add event details missing from the receipt. A purchase date is different from the performance date.
Choose the right proof
Purchase confirmations and physical tickets
Use a purchase confirmation email, order page or receipt from where you bought the tickets, including another resale marketplace. A photo of a physical ticket can work when it shows the event details and amount paid. If the ticket leaves out purchase fees, include a confirmation showing the full amount.
For lottery and rush tickets, use what you actually paid, including fees, rather than the regular ticket price. A winner notification alone does not show payment; include the payment confirmation.
Tickets bought from another person
If you do not have a receipt for that purchase, records can be used together to show the same transaction. For example, messages identifying the tickets and agreed price can be combined with a completed payment record and ticket transfer confirmation.
The records need to connect your payment to the tickets you are listing. A payment record that only shows money sent to someone does not establish which tickets you bought. A previous owner’s receipt may identify the tickets but may not show your own cost. Follow the public-proof privacy instructions below when preparing these images.
Tickets bought on Theatr
Use your own Theatr purchase confirmation email. Your original cost can include the Theatr service fee you paid on that purchase, and you can list for up to that full amount per ticket.
Tickets bought with vouchers, credits or gift cards
Use the order confirmation showing the ticket price, the voucher, credit or gift card applied, and the final total. If you count that value toward the amount paid, include proof that it came from money you paid: for example, a voucher or gift-card receipt, or an earlier paid order and the record showing it was refunded as account credit.
Free promotional credit and discounts do not count toward the amount paid. See Can I sell tickets purchased with vouchers, credits or gift cards?
Hide sensitive information in public proof
Before adding images to Proof of Purchase:
Cover ticket barcodes and QR codes completely.
Hide names, email addresses, phone numbers, mailing addresses and order numbers.
Hide account and card numbers, unrelated transactions, and voucher or gift-card codes.
Share only the relevant parts of messages and payment records. Keep the event details, amount paid and fee or credit breakdown readable, without changing the purchase details.
The actual ticket is separate from proof of purchase. For Instant E-Ticket Transfer, the ticket delivered to the buyer needs its complete, scannable barcode or QR code. Do not cover that entry code.
Send requested documents to the review team
Read the review message and prepare the documents it asks for. If it requests an original order page, confirmation email or ticketing-account page, follow that request; other transaction records do not automatically replace it.
Purchase confirmations and ticketing-account pages sent privately should be complete, with names and order numbers visible. For a requested bank or card record, show only the relevant transaction and cover account/card numbers and unrelated transactions.
Go to Orders → Sell and open the listing.
Tap Update Listing and expand the review card if it is collapsed.
Under Add note to our review team (optional), choose Upload and add the requested photos or PDF.
Make any other requested changes, then tap Publish to submit for review.
Files added here are not shown to buyers. Keep these complete documents out of public Proof of Purchase and the ticket files used for delivery. The note is optional; a document requested in the review message is still needed.
Check the listing for the review result or any further request. For review statuses and next steps, see Why does my listing show Action Needed?
If you cannot upload or resubmit
The private upload is missing
Expand the review card first. On older screens, look for Reply to our review team or Photos for our review team. If there is still no upload control, check for an app update or sign in to the same account at theatr-app.com and edit the listing there.
For a missing purchase total only: if no app update is available and you cannot use the website, you can add a redacted order confirmation to public Proof of Purchase, then tap Publish. Follow the privacy instructions above. This does not replace private documents requested to check ownership or transfer details.
When to contact Support
The private upload is still missing or a file will not upload.
A review-limit message or error prevents you from resubmitting.
You cannot obtain a requested document and need help with the records you do have.
Include the listing details, the review message, what you have already submitted, and a screenshot of any error with unrelated personal information covered. If you already have a conversation with us, continue there.