Open Orders → Sell to check your listing’s status. Tap the listing to open Manage Listing, where you can read any review message and see the actions available to you.
On sale, checking out or sold out
“Looking for Buyer” and “Your listing is live!” both mean buyers can find and buy your tickets or make offers. We’ll let you know when someone buys or makes an offer.
“Someone’s Checking Out”: A buyer is completing a purchase. Wait until checkout ends before editing the listing or changing its price.
“Sold Out”: The listing is no longer on sale. Check Orders → Sell for any orders you still need to deliver.
Submitted or In Review
“Your listing is submitted” means the app is still checking whether your listing needs a review. Wait a moment for the result, or check the listing later in Orders → Sell.
“In Review” or “Your listing is under review” means your listing isn’t live yet. Most reviews finish within a few minutes, but some take longer. You can’t edit the listing while it is in review. It will go live automatically when ready for sale, or show “Action Needed” if changes are required. You don’t need to publish it again or create another listing.
If your listing is still “In Review” after an hour, contact us. If your event starts within 24 hours and the listing is still in review after the first few minutes, you can contact us sooner. Include the listing link and event start time, and tell us how long it has been in review.
Action Needed
Open the listing to see the message, offer or order that needs attention. This label alone doesn’t tell you whether the tickets are still on sale.
If a buyer made an offer, the listing is still on sale. Accept, decline or counter before the offer expires. See how offers work for sellers.
If an order is waiting for ticket transfer, follow the ticket-transfer steps to send the tickets or arrange a later handoff with the buyer.
Changes requested in a review
If a review asks you to update a new listing, you’ll see “We need more information” after publishing or on the review card in Manage Listing. The listing card shows “Action Needed”, and the listing page says “Your listing needs to be updated”. The listing isn’t on sale yet. We also email you what to change.
From the publishing result, tap See what to fix to open the review request, or follow these steps:
Go to Orders → Sell, tap the listing, then tap Update Listing.
Make each change listed in the review card. If we asked for documents, tap Upload under Add note to our review team. These files are only visible to our review team. You can also add a note to explain your changes.
Tap Publish to submit your changes, then check the result shown in the app.
For help preparing documents, see what to upload for proof of purchase. If you can’t provide what we asked for or think the request is a mistake, see “Get help” below.
If you no longer want to sell, you can leave the listing off sale. Buyers can’t see or buy it. To withdraw it, go to Orders → Sell, open the listing, then Manage → Deactivate and confirm. To sell later, make the requested changes and publish it again.
Your listing has been temporarily taken down
Buyers can no longer see or buy the listing, and pending offers are declined. Orders you’ve already received stay active, so keep sending tickets for those orders. Open the listing to read the review message. We also notify you and email you about the takedown.
If the review message asks for changes, use “Changes requested in a review” above. If you think the takedown is a mistake, see “Get help” below. You can leave the listing off sale if you no longer want to sell.
Deactivated, expired or closed
“Deactivated”: Your listing is off sale. To sell again, follow the reactivation and review steps.
“Expired”: The listed event time has passed, and the listing is no longer on sale.
“This listing is closed”: The listing is off sale, for example because you deactivated it or the event has passed. If it closed unexpectedly with no review message or next step, see “Get help” below.
Order reminders on a listing
These labels refer to orders on the listing. Open the listing and select the order to see its details.
“Leave a Review”: An order is complete and is waiting for your review of the buyer. You can leave your review in the order.
“Unable to Proceed”: An order was canceled and refunded by Theatr. Open the order to check the details.
Check each order separately when a listing has several buyers. See what seller order statuses mean for more detail.
Get help
If you can’t continue with your listing or think a review or takedown is a mistake, contact us. Include the event name, date and start time, and what you see on the listing page.
Tell us if a button is missing or you see “This listing has reached its review limit”. Add a listing link or screenshot if you have one.