Deactivate a listing when you no longer want to sell its remaining tickets, including when you've sold them elsewhere or decided to use them yourself. Deactivating stops new purchases; it doesn't delete the listing or cancel an existing order.
Deactivate your listing
Go to Orders → Sell.
Open the listing you want to withdraw.
Tap Manage → Deactivate.
Confirm the change.
You can use this path for an active listing, or for an Action Needed listing whose review message says We need more information. That listing is not yet available to buyers, and you don't need to complete the requested changes before withdrawing it. To sell it later, you’ll still need to provide the information we asked for.
A listing that has been temporarily taken down is already off sale, so Deactivate is not available and you don't need to do anything. Your ongoing orders stay active.
What happens after deactivation?
Buyers can't purchase the remaining tickets.
Any pending offers are automatically declined.
Orders you’ve already received stay active, so keep delivering those tickets as usual.
The listing remains in your account under Orders → Sell.
An Action Needed listing stays off sale after you deactivate it.
If the tickets have already sold
If someone has bought them on Theatr, deactivating the listing won't cancel their order. Orders you’ve already received stay active, so keep delivering those tickets as usual.
If you can't provide the tickets—for example, because the same tickets sold elsewhere—let the buyer know as soon as possible and follow How do I cancel or refund an order as a seller?
If you can't find Deactivate
Open your listing through Orders → Sell and check its status and review message.
Deactivate is not available while a listing shows In Review, or after it has been taken down. If the button is missing in another case or you can't withdraw the listing, contact us with its details, the status you see and a screenshot. Reply in your existing conversation with us if you have one.
If you can't find the listing itself, check that you're signed in to the account you used to create it. See Why can’t I see my listings, orders, or offers after signing in?
If you want to sell it again
First check that you still have the tickets and the listing details are correct.
No outstanding review request: open the listing under Orders → Sell and use Manage → Activate if shown.
Changes or proof still required: Use Update Listing, complete the requested changes and tap Publish to submit for review.
For other listing states or a missing Activate option, see Reactivate or Republish a Listing on Theatr.