DICE tickets can be resold on Theatr when they meet Theatr’s listing requirements and the event allows you to send them to another person. DICE transfers use Send ticket to a friend in the DICE app.
Check the transfer deadline before listing. It is set by the organizer and shown on the ticket. You cannot send a ticket after activating it, so do not activate tickets you intend to transfer.
Before listing DICE tickets
Open the event in DICE and confirm that Send ticket to a friend is available. Check the event’s resale and transfer restrictions.
Make sure you can complete delivery before the displayed transfer deadline.
Confirm the event, date, time, and quantity. Prepare proof of purchase showing the event details and price paid, with barcodes and unrelated personal information covered.
On Theatr, select DICE as the ticket source and Via original platform as the handoff method. Choose an accurate Expected Transfer Timing that allows enough time to coordinate with the buyer before DICE’s deadline.
After submitting, check the listing under Orders → Sell → Manage. It may be under review, live, or need changes; submitting it does not necessarily mean buyers can purchase it yet. Follow the status and any requested changes shown in the app. See How do I sell tickets on Theatr? for the full listing process.
How to send DICE tickets after they sell
Open the paid buyer order in Theatr under Orders → Sell → Manage → select the listing → Orders. Use Contact to confirm the phone number registered to the buyer’s DICE account. If they do not have an account, they need to create one before you can send the tickets.
Save that phone number in your phone’s contacts.
In the DICE app, tap the ticket icon, open the event, and tap Send ticket to a friend.
Select the buyer from your contacts and choose the number of tickets included in the Theatr order. Review the recipient and quantity, then tap Send ticket.
Confirm that the buyer can see the tickets in their DICE app. Once they have access, return to the Theatr order, tap I have transferred the ticket(s), and upload proof of the completed handoff.
The buyer can view your transfer proof, so hide unrelated personal information. See DICE’s official transfer instructions for its current steps.
If you cannot send the tickets
If the buyer does not appear in your contacts, check that the saved number matches their registered DICE number. If the transfer option is missing or the deadline has passed, contact DICE for help. An activated ticket cannot be sent using this feature.
Do not substitute a screenshot or share your account login. If no valid delivery method is available, do not list the tickets. If they have already sold, keep the buyer informed and contact Theatr Support promptly if delivery is blocked or the buyer cannot be reached. Tell us about any approaching DICE deadline.
If you cannot fulfill the order, use the seller cancellation and refund steps. A Theatr refund does not itself reverse a transfer made in DICE.