Your listings, orders, offers, and Wallet activity belong to the Theatr account where they were created. If you can sign in but your profile looks new or previous activity is missing, one possibility is that you’ve opened a different account.
Start by checking how you signed in when you created that activity.
Check your original sign-in details
Before logging out, identify the sign-in option you used before: mobile number, email, Google, or Apple. You’ll need the same option and the same number, email address, or Google or Apple account. Check that you can still use those original sign-in details.
If you don’t remember the original option, or can no longer use it, contact Theatr Support before trying more sign-ins. Tell us what you’re trying to access and what is preventing you from signing in.
Sign in with the original details
If you know the original sign-in option and can still use it, follow these steps in the app:
Go to Profile → Settings and tap Log Out.
Return to Profile and tap Log in.
Choose the original sign-in option and use the same account details.
Check for your previous activity.
You can use the same Theatr account on web and mobile. Use the same sign-in option and account on both.
What if I see a new profile?
If you’re asked to create a new profile while trying to reach an existing account, stop before completing it. Return to the sign-in screen and check that you selected your original sign-in option and account details.
Creating another profile won’t bring your previous activity into it. Theatr doesn’t currently offer account merging, so if you already have two accounts, sign in to the one where that activity was created.
Still can’t find your activity?
If the activity is still missing after you’ve signed in with the original details, contact us. Tell us what’s missing and which sign-in option you’ve already tried. If you’re already talking with us, continue in that conversation.