The price printed on a ticket is often lower than what you paid on Theatr. There are usually two reasons:
The printed price may leave out fees. A ticket's face value often doesn't include the fees the seller paid when they first bought it. Sellers can list tickets for up to what they paid per ticket, including those fees.
Your total includes our service fee. What you paid on Theatr is the seller's price plus the Theatr Service Fee.
Compare the price with what the seller paid
Open the order in Orders → Buy. Under Total Paid, you'll see:
“List Price”: The seller's price per ticket, before our fee.
“Theatr Service Fee”: Our fee per ticket. It isn't part of the seller's price.
“Seller Purchase Price”: What the seller paid per ticket, including the fees on their original purchase.
“Proof of Purchase”: The seller's receipt. Tap it to check the amount and event details.
The “List Price” should be no higher than the “Seller Purchase Price”. When you check the proof of purchase:
Make sure it's for the same event, date and tickets, and check how many tickets its total covers.
Look at the amount actually paid. Lottery, rush and discounted tickets can cost less than their printed price.
You can see the same breakdown on a listing before you buy: tap the price to open Price Details.
If the price still looks too high
If the “List Price” is higher than what the seller paid per ticket, or the proof of purchase doesn't show what you need to check, open the order, tap Help → Dispute and choose “Tickets were sold above price paid”. Add screenshots of the price breakdown and anything that doesn't match. If we confirm the price was higher than what the seller paid, we refund the difference.
You can submit when your order shows “Transfer Confirmed by Seller” or “Ticket Transferred”. This includes Instant E-Ticket Transfer orders. You can submit before the event and up to 30 minutes after the event’s listed start time. Submit with what you have rather than waiting to hear back from the seller. See How do I open a dispute?
If the deadline has passed
If the deadline has passed, open the order, tap Help → Get Help and tell us what looks wrong with the price.
If a problem with the app stopped you from submitting in time, tell us when you tried and what happened. If you're already chatting with us, continue in that conversation.