The contact information you chose during check-out tells the seller where to send or coordinate your ticket transfer. This may be different from the email address or phone number you use to sign in to Theatr.
If the contact information on an existing order is wrong
The contact information you chose is shown on your Order page. It cannot currently be edited after an order has been placed.
To give the seller the correct information:
Open the Theatr app.
Tap Orders, then Buy.
Select the order.
Tap Help, then Contact Seller.
Give the seller the correct email address or phone number for the ticket transfer.
If the seller has already attempted the transfer, ask them to confirm where it was sent and resend or update the transfer through the original ticketing platform, if possible.
If you cannot reach the seller, tap More Help on the order page to contact Theatr Support.
How to correct your information for future orders
You can update your contact information from your profile:
Open the Theatr app.
Tap Profile.
Tap Edit Profile.
Select Phone Number or Email.
Enter the correct information and save your changes.
Review your contact information before placing your next order.
Updating your profile will not change the contact information on existing orders.
If you use Sign-in with Apple or Hide My Email
Before completing an order, make sure the transfer contact you select is an email address or phone number you can access.
An Apple private relay email may not be the best destination for a ticket transfer from another person or an external ticketing platform. If you are unsure, choose a directly accessible email address or mobile number.