Each listing shows how the tickets will be delivered and when the seller expects to transfer them. This helps you know what to expect before you buy.
Instant Transfer
If a listing is marked Instant Transfer, the seller has already uploaded the ticket to Theatr.
After your purchase is complete:
Open your order in the Theatr app.
Find your ticket on the order page.
You do not need to wait for the seller to send it separately. If you have questions about the ticket or transfer, you can contact the seller using the contact information provided in your Order page.
All other delivery methods
For non-Instant Transfer tickets, you and the seller will receive each other’s contact details (either email address or phone number) on the Order page after purchase. The seller will then reach out to coordinate the transfer with you directly.
Depending on the ticket, you may receive it:
as a PDF, screenshot, or ticket transfer invitation
through the original ticketing platform or app
through an in-person handoff
through a box office arrangement, if available
Some ticketing platforms do not release tickets until a few days before the event, so the seller may not be able to transfer them immediately.
After you purchase, the seller will confirm the transfer plan with you. You’ll receive the tickets at the time shown in the listing or at another time you both agree to.
If you don’t hear from the seller, check your email, spam or junk folder, text messages, and the original ticketing platform for transfer updates. You can also reach out to the seller directly using the contact information on your Order page.
What if the email address or phone number on my order is wrong?
The contact information shown on your order is the information selected for that purchase. It cannot currently be edited after the order has been placed.
To provide the seller with the correct information:
Open Orders, then Buy.
Select the order.
Tap Help, then Contact Seller.
Give the seller the correct email address or phone number for the transfer.
If the seller already attempted the transfer, ask them to confirm where it was sent and resend or update it through the original ticketing platform, if possible.
For future purchases, you can update your contact information from your profile. For more information, see How do I update the email address or phone number used for ticket transfers?
When will I receive my tickets?
The seller will indicate in the listing when they expect to be able to transfer the tickets. You can also find this timing on your Order page after purchase.
Some tickets can be transferred shortly after purchase. Others may not be released by the original ticketing platform until closer to the event. In those cases, the seller will complete the transfer once the tickets become available.
What if I have questions about the transfer?
Open your order and tap Help, then Contact Seller to reach the seller directly using the email address or phone number shown on your order page.
If you don’t hear from the seller, check your email, spam or junk folder, text messages, and the original ticketing platform in case the transfer has already been sent.
Still need help? Tap the chat icon in the bottom right to contact our support team.