Each listing shows how and when the tickets will be delivered. After you buy, open Orders → Buy and select your order to check those details and find the seller’s contact information.

Instant E-Ticket Transfer: Open the ticket image or PDF in your Theatr order. Use Save to Photos or Save PDF to save it before heading to the venue. You don’t need to wait for a separate email from the seller. See How Instant E-Ticket Transfer works.

Via original platform: Look for a transfer invitation at the email address or phone number on your order, including spam or junk. Follow the platform’s instructions to accept or claim the tickets, then confirm that you can open the actual tickets in its app or your account.

Email or Text: Check the email inbox or text messages for the email address or phone number on your order, including spam or junk. Open the ticket attachment or link and check that all the tickets you bought are included.

In person or Box office pick up: Contact the seller through Help → Contact Seller to confirm the time, location and any required pickup information. See How do box office pickup and in-person handoff work?

Check the expected delivery time in the listing or your order. Some tickets are available shortly after purchase; others aren’t released by the original ticketing platform until closer to the event. If the timing isn’t set, agree on it with the seller.

If the timing is unclear, open the order and tap Help → Contact Seller. Ask when you should be able to open or collect your tickets. If the seller says they’ve already sent them but you can’t find them, ask where they were sent and have the seller check the recipient details.

Give the seller the right details for the transfer:

The email address or phone number on the order itself can’t be changed after you buy.

If the seller already attempted the transfer, ask them to confirm where it was sent and resend or update it through the original ticketing platform, if possible.

For future purchases, see How do I update the email address or phone number used for ticket transfers?

If your order still shows “Waiting for Ticket Transfer” and you haven’t received any tickets, you can cancel through Help → Cancel Order up to 30 minutes after the event’s listed start time. You’ll get a full refund.

If your order shows “Transfer Confirmed by Seller” or “Ticket Transferred” and there is an unresolved ticket problem, tap Help → Dispute. Submit as soon as you can, even if you’re still waiting to hear back from the seller. You can submit up to 30 minutes after the event’s listed start time.

If the agreed delivery time has passed, or the event is approaching and you still can’t access your tickets, open the order, tap Help and choose the option to contact us. If Dispute is available on your order, submit it there as well. Tell us when the event starts and what you’ve already checked. If you’re already chatting with us, continue in that conversation.

For where to look and what to do for each order status, see What should I do if I haven’t received my tickets?