When your tickets sell, your earnings first appear as Pending in your Theatr Wallet. Once they become available, you can start a transfer to your bank account through Stripe.
When will my earnings become available?
Your earnings generally become available in your Theatr Wallet about two business days after the event. Weekends and holidays don’t count as business days.
If the buyer opens a dispute, the earnings for that order remain pending while it is reviewed. See My buyer disputed the order. What happens now? for what to do during a dispute.
How much do I keep?
Theatr currently does not deduct a seller service fee from the ticket price. For example, a completed $80 ticket sale gives you $80 in earnings. The buyer may pay a higher total because of Theatr’s buyer service fee, which is separate from your earnings.
How do I check my Wallet?
Open Orders → Sell → Wallet in the Theatr app.
Pending: Earnings that have not been released yet.
Available for Transfer / Available Balance: Earnings available for a bank transfer once your payout setup is complete.
Tap the Cash balance to view your Wallet activity. The Completed section includes past earnings and transfers; it does not confirm that a bank deposit has arrived. Check Stripe Express for the bank payout status.
How do I transfer my available balance?
You’ll need a supported payout account connected through Stripe, with any required verification completed. If your Wallet shows Add Payout Method or Update Payout Method, follow the payout setup instructions.
Open Orders → Sell → Wallet.
Tap Transfer Balance.
Select Direct Deposit via Stripe.
The app shows Transfer Initiated when the transfer starts and estimates arrival in two to three days. Bank processing can take longer. Sign in to Stripe Express for the payout’s current status and estimated arrival date.
What if my earnings haven’t arrived?
If your earnings remain pending beyond the usual release window, or the app shows an error when you try to transfer your balance, contact Theatr Support through Profile → Settings → Contact Us with the sold order and the message or status you see.
If you’ve already transferred your balance, check Stripe Express first. For help with a missing, failed, or misdirected bank payout, see Why is my Theatr payout pending, missing, or failed?