Seller payouts are managed through Stripe Express. If you need to replace the U.S. bank account connected to your payout account, update it directly through Stripe.
Changing your payout method is separate from transferring available earnings out of your Theatr Wallet.
Update your payout details
Log in to your Stripe Express dashboard.
Open Settings.
Under Business details, scroll to Payout details.
Tap Edit.
Add or update your U.S. bank account.
Complete any verification requested by Stripe.
Stripe may review the new information before it becomes active. Complete any requests shown in your Stripe Express dashboard to avoid delays.
What if I can’t access my previous bank or card information?
If your payout account has already received a successful payout, Stripe may ask for information about your previous payout method before allowing a change.
If you no longer have access to that information, follow the identity-verification instructions shown in Stripe Express.
Do not send bank account information, identification documents, passwords, or verification codes through chat or email unless you’re using a secure form provided for that purpose.
What happens after I update it?
Once the new bank account is active, future Stripe payouts will be sent to it.
Updating your bank account does not automatically transfer the available balance in your Theatr Wallet. To start a transfer:
Open the Theatr app.
Go to Orders → Sell.
Open Wallet.
Tap Transfer Balance.
Select Direct Deposit via Stripe.
What if a transfer is already processing?
Changing your bank account does not redirect a payout Stripe has already started. The payout will continue to the account that was connected when it began.
Check the payout status in Stripe Express. If the payout is still pending and was sent to an old or incorrect account, contact Stripe Express Support as soon as possible.
Once the receiving bank has processed the payout, it cannot be redirected to the new account.
What if a payout fails?
If a Stripe payout fails, the funds return to your Stripe balance rather than your Theatr Wallet.
Update your bank account in Stripe Express and follow the instructions shown there. Whether the payout is sent again automatically depends on its Stripe payout schedule, so check the payout status instead of assuming it has restarted.
If the status or next step remains unclear, contact Stripe Express Support.
For bank-account eligibility, see Can I receive payment with a non-U.S. bank account?