To change the bank account or eligible debit card receiving your Theatr earnings, update your payout details in Stripe Express. If you have more than one saved method, make sure the one you want to use is selected as the default.
If you’re changing it because of an “already linked” error and the other Theatr account might be your own old account, or you suspect someone used your bank or card details without permission, contact us before making changes.
1. Open Stripe Express
In the app: Go to Orders → Sell → Wallet, tap your Cash balance, then tap Log in here at the bottom.
On the website: Go to Wallet → Change Payout Method.
If an “already linked” message shows an Update payout method button, you can use that shortcut. You can also sign in directly to Stripe Express.
If you can’t sign in, contact us through Profile → Settings → Contact Us, or continue your existing support conversation. Tell us how you tried to open Stripe Express and the message you see.
2. Update your details and choose the default method
Open Settings in Stripe Express.
Under Business details, find Payout details and select Edit.
Enter your new bank account or eligible debit card details and complete any verification Stripe requests.
Check the saved details. If you have more than one payout method, select the one you want to receive your withdrawals as the default.
If you’re replacing a method because it is linked to another Theatr account, use a different bank account or eligible debit card in your own name that isn’t linked to another Theatr account. Not every debit card is supported; use one accepted by Stripe for your payout setup.
Enter bank details and identity documents only through Stripe’s secure forms. There’s no need to share full bank or card numbers, identity documents, passwords or verification codes with us in chat or email.
3. Transfer any available balance from Theatr
To withdraw any available balance, return to Orders → Sell → Wallet and tap Transfer balance → Direct Deposit via Stripe.
If a transfer still fails after you’ve selected the new default, use the payout troubleshooting guide for the next step based on the message you see.
What if I don’t have my previous bank or card details?
Stripe may ask for details of your previous payout method before allowing a change. If you no longer have them, look for the you can verify your identity instead option and follow the instructions in Stripe Express.
If you can’t complete verification or Stripe asks you to contact your platform, contact us through Profile → Settings → Contact Us. Tell us which step is blocking you, the message Stripe shows, and what you’ve already tried. If you’re already speaking with us, continue in that conversation.
What if a saved bank account or card disappears?
If a saved bank account or card disappears and you don’t know why, contact us so we can check. If your usual payout method still works, you don’t need to change it.
Will this change a payout that has already started?
Updating your details won’t redirect money Stripe has already sent. Check the payout in Stripe Express. If it is still pending and is going to an old or incorrect account, contact Stripe Express Support as soon as possible.
For a payout that has failed or hasn’t arrived, follow Why haven’t I received my payout?