You can list and sell tickets before adding a payout method. To withdraw your earnings, you’ll need to complete payout setup through Stripe. We recommend doing this before selling so you can resolve any setup issues before you have money to withdraw.
Before you start
For bank deposits, Theatr uses US bank-account details. If you don’t have a traditional US bank account, Wise USD receiving details may be an option. See our Wise setup guide for availability and instructions.
A bank account or card can receive payouts for only one Theatr account. We recommend using a payout method in your own name. Eligible debit cards may also be available, depending on your Stripe payout setup; not every card is supported.
Connect your payout method
Open the Theatr app and go to Orders → Sell → Wallet.
Tap Add Payout Method. If you’ve already started setup, tap Update Payout Method to continue.
Follow Stripe’s instructions to enter your information and connect your bank account or an eligible debit card, if offered.
Complete any verification Stripe requests, then return to Theatr.
Enter bank details and identity documents only through Stripe’s secure forms. Don’t send full bank or card numbers, identity documents, passwords, or verification codes in support chat or email.
Transfer your earnings after setup
Adding a payout method does not automatically transfer your Theatr balance. Once setup is complete and your earnings are available, open Orders → Sell → Wallet → Transfer Balance → Direct Deposit via Stripe.
See How do I get paid after selling tickets? for when earnings become available and where to check the bank payout.
What if I get stuck?
If you can’t complete setup or Stripe’s verification, contact Theatr Support through Profile → Settings → Contact Us. Tell us the step you reached and the message you see. If you already have a conversation with us, reply there.
If setup is complete but you can’t transfer your balance or the money hasn’t arrived, use the payout troubleshooting guide. To replace a method you’ve already connected, see How do I change my payout method?