Karma is our way of recognizing what you contribute to the Theatr community. Passing on a ticket you can’t use gives someone else a chance to see the show. Sharing a seat view helps another theatergoer choose where to sit.
These contributions earn Karma points, and positive reviews from buyers and sellers add to your score. Your points count toward the Good Karma Badge, which appears on your profile and listings once you earn it.
How do I earn Karma points?
You start with 10 points when you join Theatr. You can earn more by:
Buying a ticket: 1 point.
Selling a ticket at what you paid or less: 3 points.
Giving away a free ticket: 5 points.
Receiving a thumbs-up review from a buyer or seller: 2 points.
Sharing a seat view: 1 point.
What is the Good Karma Badge?
The Good Karma Badge is a way to show your participation in the Theatr community. You earn it when you have at least 45 Karma points and a positive rating of 80% or higher. Your point total stays private. Other people can only see the badge on your profile and listings.
Your positive rating is the percentage of reviews you’ve received from buyers and sellers that are thumbs up. If you haven’t received any reviews yet, you’ll see 100%.
A thumbs-down review lowers your positive rating and removes the points you earned from that order. If you fall below either badge requirement, the badge disappears. You can earn it back once you meet both again.
Where can I check my Karma?
Open Profile and tap your Karma score. You’ll see your points, positive rating, and progress toward the Good Karma Badge.
How do I leave a review?
After an order is completed, you can rate your experience with the buyer or seller.
Open Orders → Buy or Orders → Sell and select the completed order.
Tap Review, choose Great (thumbs up) or Not Great (thumbs down), then tap Confirm.
If you chose Not Great, tell us what happened and tap Confirm again. Only Theatr can see your written feedback.
If you need help with the tickets themselves, report the problem from your order or contact us through Profile → Settings → Contact Us. Leaving a review doesn’t open a support request.