If your event is canceled or moved to a new date, check the official announcement and your Theatr order.
If the event is canceled
Let us know through your order (see below), and once we confirm that the event was officially canceled, you’ll receive a full refund for your Theatr order. We’ll handle the coordination with the seller. You don’t need to sort out the refund with them yourself.
If the event is rescheduled
Your tickets usually remain valid for the new date. Check the venue’s announcement for the new date and any instructions about using or exchanging your tickets.
If you can’t attend the new date, let us know and we’ll go through your options with you.
Get help through your Theatr order
Open Orders → Buy, select your order and tap Help.
If you haven’t received or accessed the tickets and Cancel Order is available, you can cancel for a full refund.
If the event was officially canceled and Dispute is available, select Event was canceled, add the announcement and any other information you have, and submit. You don’t need to wait for the seller to reply.
Dispute becomes available once the transfer is confirmed, including orders showing “Transfer Confirmed by Seller” or “Ticket Transferred”. You can submit before the event and until 30 minutes after its listed start time. See How do I open a dispute? for the steps.
If the relevant option is missing, contact Theatr Support and tell us what happened. Include the announcement if you have it.
If you find out after the scheduled start time
Cancellations are sometimes announced at the last minute, or you might only hear about one later. By then your order may show “Completed” and the Dispute option may be gone, but we can still help.
Open the order and tap Help → Get Help, or contact us, and tell us what happened. Once we confirm that the event was officially canceled, we’ll make sure you get a full refund for your Theatr order.
If the event was moved to a new date and you can’t attend, let us know and we’ll go through your options with you. If you’re already chatting with us, continue in that conversation.
When will I receive my refund?
Once a refund is issued, it goes back to your original payment method. When it appears depends on your bank or payment provider. See I got a refund. When will it show up in my account?