Your listings, orders, offers and Wallet activity belong to the Theatr account where they were created. If your profile looks new or activity is missing, check whether you’re signed in to that account.
Check your original sign-in details
Start with the sign-in option you used when you created the activity: mobile number, email, Google or Apple. Check which number, email address or Google or Apple account you used.
Before logging out, make sure you can still use those details. If you don’t remember them or no longer have access, see “Get help” below before trying more sign-ins.
Sign in to your original account
Open Profile, tap the Settings gear icon and choose Log Out.
Return to Profile and tap Log in or sign up.
Choose the sign-in option you used before and enter the same details.
Check for your previous activity.
You can use the same Theatr account on the website and in the app. Check which account you’ve signed in to on each.
You see “Let’s set up your profile”
If you see this screen while trying to reach an existing account, see “Get help” below before continuing with setup.
If you already have two accounts, sign in to the one where you bought tickets, created the listing or sent the offer.
Get help
If you can’t access your original sign-in details, you’re asked to set up a profile unexpectedly, or your previous activity is still missing, contact us. Tell us what’s missing, which sign-in option you tried and what is preventing you from accessing it.